Will Tech Haven sign an NDA?
Tech Haven routinely signs NDAs for out clients who request them. We take our clients' privacy very seriously, and don't share information about our work, or our clients even in the absence of an NDA.
Do you only work on Apple products?
Apple products are our specialty, but we are also happy to work on other gear as well. Setting up WiFi networks, configuring your smart TV or syncing your Android phone to your car's Bluetooth are all familiar client requests. Chances are if it's tech related, we can resolve it. Give us a call or shoot us an email with your issue, and we'll let you [...]
Do you do remote service?
Many issues can be resolved either with telephone support or via remote access to your equipment. Tech Haven provides both types of service depending on our clients' specific needs and the technical limitations of remote service.
What payment methods do you accept?
Tech Haven accepts practically any type of payment, including, cash, check, credit cards, and even EFT payments deducted directly from your checking account via Square Cash.
What are your payment terms?
Payment for all services is due upon completion of services unless prior arrangements are made. Payment for monthly or bulk service contracts are due prior to the commencement of the term of the contract.
What geographic area do you service?
In a word: everywhere. We're based in Los Angeles, but we'll happily travel to Malibu, Montreal or Maui to make sure that you're covered no matter where work or play takes you. Also, with the advent of remote support technology, there are numerous Mac-based issues we can resolve from our offices, avoiding the need for an on site visit.
What do I need to do before a service visit?
One of the most crucial things you can do before any service call is to backup your data. That way you're assured that whatever modifications are performed on your equipment, you have a stable backup of your data in the event any problems arise. For one reason or another, this may not be possible, or backing up your data is why you're seeking support in [...]
What’s this whole “Concierge” thing?
Essentially, whatever you need for your Macs, iPhones or iPads, we'll get it done. Stuck on set in Manhattan Beach and having trouble with your email? We'll get you going again. Lost your phone in Manhattan? We'll help you find it, or at the very least erase it before your personal photos end up on TMZ. Need to surprise your wife with a new iMac [...]